Terms & Conditions

1. Cancellations or changes - Check with our office to see if your order has been processed through production, to verify that cancellations can or cannot be honored. Please be aware that we may start production on your order well in advance of your delivery, but we will make every effort to see that you receive your order correctly.
2. Returnable goods (shelf items) can be returned at a 25% restocking charge, but must be in sellable condition and in clean, undamaged cartons. Cartons returned dirty or in poor condition will be denied credit and material will be returned to dealer. (No returns after 45 days from date of invoicing). Returns of production items will only be made due to Shuster's dealer, or customer error for rework and reship only. All others will be put on an SBC sell list. If and when your product can be used, SBC will return at a 25% restock charge. All returns must be accompanied by a return authorization provided by SBC personnel. Credit will not be issued without a return authorization. Credits void after 90 days.
3. Special orders will only be ordered when acknowleged by signed confirmation from the dealer. All sales final. No cancellations of special orders placed with manufacturers.
4. Damaged goods should be noted upon delivery invoice and returned that day and no later than 48 hours after delivery. After 48 hours, your SBC Sales Representative should be contacted to make an inspection of the damaged material. It will be determined what is to be done with material at the time of inspection.
5. Defective products will not be credited unless inspected by your SBC Sales Representative. Replacements will be billed to your account and credit issued through a return authorization of the defective merchandise.
6. Complaints must be called in by dealers of SBC. Complaints should be called direct to the Customer Service Department. The automated service request line number is 800-500-4149. Please do not refer your customers to us. We will refer them back to you. (We do need your cooperation in this area).
7. Product warranties are available upon request from our office. (Specify product)
8. Quotations should be given at least two working days to be completed. We want to insure you of the most accurate and competitive prices possible.
9. All accounts are payable on the following basis: Net 15 days. Delinquent after 30 days. Management reserves the right (which may be excersized solely at the discretion of SBC) to withhold shipment of orders to customers whose account remain unpaid fifteen (15) days after invoicing. Upon an account becoming delinquent, a 1.5% per month interest rate shall be imposed on the unpaid balance (through the date of payment) as is standard with the industry.
10. Freight: All freight charges are applied separately after each order is submitted in addition to the list prices provided per order.